Returns

Buy Online Risk-Free:
Your satisfaction is guaranteed when you purchase from Earth Strands.com. If you are not satisfied with your products, you can return unopened items for a full exchange or refund within 15 days of receipt. See below for restrictions and more details.

100% Satisfaction is Guaranteed

We process orders promptly in an effort to have your order delivered to you as quickly as possible.

If you need to cancel your order you must contact us immediately. Please note, you will receive a return email confirmation (RMA) – if you do not receive this confirmation within 4 “open for business” hours please call us at 888-506-7017 and speak with a customer service representative during our normal business hours: 9:00am through 5:00pm Pacific Time, Monday through Friday.

If your order has already been shipped and/or received, you may still request a refund – we guarantee satisfaction! All returnable merchandise must be sent, freight prepaid, and received by us within 15 days of date of purchase in its unused and original condition.

Upon receipt of a returned item, we will issue you a full refund (less all shipping costs). If you return a product whose purchase price "includes shipping", you will still be responsible for "all" shipping costs, which includes the built-in cost to ship the product to you, as well as the return shipping.

Please include the reason why you do not want the merchandise – please be honest because this will help us improve our products in the future. Prior to returning merchandise, all return items must have a Return Authorization (RA) number issued by Earth Strands.com. Please send us an email to request a return, and we will issue an RA number within 2 business days.

Please note that all "custom" products (i.e. custom sizes ordered through our customer service representatives) will be custom manufactured specifically for you. Cancellations can only be accepted prior to commencement of production. These custom products are guaranteed against manufacturing defects only and cannot be returned for a credit or refund!

A small handful of products cannot be returned. These included opened, non-defective bedding (sheets, pillows, comforters, and duvets etc.) for reasons of health and hygiene. Also, opened, non-defective clothing will not be accepted for return. Please check the product page on our website on which you would order that product to see if there are any limitations with respect to returns.

Damaged or defective merchandise can be exchanged free of charge by contacting Earth Strands.com within 10 days of receipt of merchandise. If you are receiving a shipment via motor freight (truck), you must inspect the shipment before signing the bill of lading. If you notice any damage to the shipment, you must identify this damage on the bill of lading before signing it.

Thank you for shopping at Earth Strands.com!